Operations Management Christian Integration Paper For this assignment, you will discuss how...

Operations Management Christian Integration Paper

For this assignment, you will discuss how Christian Principles can be applied to an Operations Management dilemma:

Select oneof the ethical dilemmas below from the text: Managing Quality (Chapter 6) (p. 235)

Brieflysummarize the issue. Note that only a small portion of your paper’s content should be devoted to summarizing the issue.

Respond to the question(s) shown within your selected ethical dilemma (i.e., within the gold box). Please do not respond to the end of chapter Discussion Questions.

How can this issue be addressed from a Christian worldview? In other words, what guidance from a biblical perspective could be applied to understand and possibly resolve the dilemma? The following GCU website may be helpful:

https://www.gcu.edu/about-gcu/christian-identity-and-heritage.php In addition to addressing questions for item 4 above, you may also optionally frame the issue using and Covenantal ethics). Note however that the questions in item 4 still must be addressed.

Use external references. Your paper should have at least six external references (in additional to any Biblical citations) to help frame the issue. Cite your references within the body of your paper. No Wikipedia references are allowed.

Your entire paper should be a minimum of 1,500 words in length.

Prepare this assignment according to the guidelines found in the APA Style Guide, located in the Student Success Center. An abstract is not required.

Submit your file in a Microsoft Word document. Ensure that your last name is in your file name.

This assignment uses a rubric. Please review the rubric prior to beginning the assignment to become familiar with the expectations for successful completion.

You are required to submit this assignment to Lopeswrite. Please refer to the directions in the Student Success Center.

Managing quality

Ethical Dilemma

A lawsuit a few years ago made headlines worldwide when a McDonald’s drive-through customer spilled a cup of scalding hot coffee on herself. Claiming the coffee was too hot to be safely consumed in a car, the badly burned 80-year-old woman won $2.9 million in court. (The judge later reduced the award to $640,000.) McDonald’s claimed the product was served to the correct specifications and was of proper quality. Further, the cup read “Caution—Contents May Be Hot.” McDonald’s coffee, at 180°, is substantially hotter (by corporate rule) than typical restaurant coffee, despite hundreds of coffee-scalding complaints in the past 10 years. Similar court cases, incidentally, resulted in smaller verdicts, but again in favor of the plaintiffs. For example, Motor City Bagel Shop was sued for a spilled cup of coffee by a drive-through patron, and Starbucks by a customer who spilled coffee on her own ankle.

1) Are McDonald’s, Motor City, and Starbucks at fault in situations such as these?

2) How do quality and ethics enter into these cases?