BUS 225 Milestone One Template
Executive Summary
January 24, 2021
Description of Problem
This report was prepared in response to the growing need to diversify our product portfolio to take
advantage of commercial opportunities in other industries. In recent years, the financial outcomes for ABC
Engines
Ltd
have come
under
increasing
pressure
because
of
the
shifting
business
environment. The weakening financial performance in the automotive industry requires a re-examination
of the automotive industry, determinants of success, and business opportunities that might exist in
alternative industries. This executive summary highlights the automotive industry, market trends, and
compares these market conditions with the U.S telecommunication industry.
Description of the Current U.S. Automotive Industry
The U.S Automotive industry boasts one of the largest automobile markets globally. Overall, the U.S
automotive industry ranks second in the global market for production and sale of vehicles. The industry is
dominated by major manufacturers with the FCA, General motors, and Ford accounting for over 50% of
the market share (Abolhassani et al., 2019). The three companies produce significantly more vehicles,
procure more parts, and invest in research and development at a greater pace than the remaining industry
players.
The light vehicle sales topped 17 million in 2019 accounting for over 97% of the total vehicle sales in the
market. This was the fifth year in a row when sales surpassed or reached 17 million units. In the same year,
the automobile industry contributed 2.7% of the national GDP translating to approximately $545 billion.
However, the seemingly strong performance in 2019 was in fact a drop of 1.3% on a year-to-year
basis (Abolhassani et al., 2019). 2018 recorded the highest sales in recent years extending robust growth in
the industry over the past decade.
The industry is projected to experience a significant drop in demand for motor vehicles over the next few
years as a result of the coronavirus pandemic. However, a steady increase in the demand for electric cars is
expected to drive demand and spur industry growth in post-Covid-19 economic conditions.
Current Automotive Market Trends
The U.S automobile market trend is shifting towards electric and hybrid vehicles. While gas-powered
vehicles remain the overwhelming majority on the roads, environmental concerns have contributed to the
growing shift in the demand for electric vehicles. In 2015, the electric vehicle market share stood at 0.5%
of the overall automobile industry (Krasniqi & Hajrizi, 2016). By 2019, this market share had grown to 3%
indicating the growing interest in renewable energy. Tesla Motors and General Motors are some of the
leading players in the electric vehicle sector driving it through research and development.
Besides the trend towards renewable energy, the U.S automobile industry has witnessed a trend in
technological adoption. A significant percentage of the market that is showing interest is semi-autonomous
cars. Self-driving vehicles exploit artificial intelligence to move from one region to another with minimal
driver intervention (Krasniqi & Hajrizi, 2016). The market is also shifting towards larger cars with more
legroom for comfort. Ultimately, consumers are more interested in safety over and above any other feature
of an automobile.
Description of the U.S Telecommunication Industry
The U.S telecommunication industry is highly competitive. The industry has recorded substantial growth
over the past decade powered by discoveries in cellular connectivity and a boom in smartphone
technology. Major industry players include Verizon, AT&T, T-Mobile, and U.S Cellular. The industry
revenues for 2020 were estimated at $581 billion with the transition to 5G networking expected to provide
a strong impetus for economic growth (Kalem et al., 2020). Full implementation of 5G networking is
2
anticipated to create new opportunities in the industry and to provide a bedrock upon which other industries
will thrive post-coronavirus pandemic. The merger between T-Mobile and Sprint in April 2020 caused
seismic disruptions in the industry. The resulting T-Mobile U.S Company enjoys a greater customer base
propelling it to the second largest telecommunication company after Verizon. The 2020 third-quarter results
showed that T-Mobile U.S had generated revenues of $19 billion representing a 45.1% increase on a yearto-year basis (T-Mobile Q3 Results, 2020).
Current Market Trends in the Telecommunication Industry
The telecommunication industry experiences tremendous changes spurred by information technology. The
U.S telecommunication industry is in the middle of the 5G phenomenon as the major trend shaping
industry practices and consumer expectations. Consumers are most interested in ultra-low latency,
enhanced data sharing speed, and improved efficiency (Kalem et al., 2020). However, consumers are also
persuaded by data-protection abilities in the middle of increased broadband services and the proliferation
of the internet of things (IoT) devices. Video streaming services and online-based gaming experiences are
some of the services that will drive consumption as well as competitiveness in the foreseeable future.
Appendix A
Explanation from Porter’s Five Forces Analysis of the Telecommunication Industry
Porter’s five-force analysis indicates that the rivalry among existing competitors is high. Several industry
players are offering similar products and services. The profitability margins are small making it essential
to compete based on customer volume and technological efficiency (Kalem et al., 2020). The exit barriers
are also significantly high because of the fixed costs involved in establishing a company in the
industry. However, the threat of new entrants is low because of the costs involved in establishing and
running a telecommunication company. The bargaining power of buyers is also moderate because of the
limited number of companies from which customers can choose to subscribe. However, the cost of shifting
from one firm to another is low granting buyer’s moderate leeway. However, the ability to influence
3
outcomes is also limited. The threat of substitute products is moderate in the telecommunication
industry (Kalem et al., 2020). The uniqueness of communication services such as voice and data
sharing provided
by
the telecommunication firms makes
the
threat
of
substitute
products
minimal. Similarly, the power of suppliers is moderate. Firms can purchase raw materials from several
suppliers. If materials from one of the suppliers are not suitable, it is easy to shift to another supplier because
of the low switching costs.
Appendix B
Summary of Findings from Porter’s Five Forces Analysis Comparing Both Industries
A comparative analysis of the U.S automobile industry and the telecommunication industry show
disparate commercial opportunities. Growth in the telecommunication industry is on an upward trend
while the automobile industry has recorded negative growth over the past two years. The transition from
4G to 5G networks promises to create numerous business opportunities that ABC Engines Ltd can exploit
with a successful strategic marketing plan. Although competitive rivalry is high, the low threat of new
entrants negates this threat substantially. ABC Engines Ltd. should proceed to take advantage of the
business opportunities in the telecommunications industry.
4
References
Abolhassani, A., Harner, E. J., & Jaridi, M. (2019). Empirical analysis of productivity enhancement
strategies in the North American automotive industry. International Journal of Production
Economics, 208, 140-159.
Reimers, J., Dorn-Gomba, L., Mak, C., & Emadi, A. (2019). Automotive traction inverters: Current status
and future trends. IEEE Transactions on Vehicular Technology, 68(4), 3337-3350.
Krasniqi, X., & Hajrizi, E. (2016). Use of IoT technology to drive the automotive industry from
connected to full autonomous vehicles. IFAC-PapersOnLine, 49(29), 269-274.
Kalem, G., Vayvay, O., Sennaroglu, B., & Tozan, H. (2020). Technology Forecasting in the Mobile
Telecommunication Industry: A Case Study Towards the 5G Era. Engineering Management
Journal, 1-15.
T-Mobile Q3 Results. (2020). T-Mobile Crosses 100 Million Total Customer Milestone and Raises
Second Half 2020 Financial Guidance across the Board with Strong Third Quarter 2020 Results.
5
Appendix A
Appendix B
6
Graphical Representation of Industry Data
Findings and Decision Modelling
A Presentation By :
Student’s Name:
Instructor’s Name:
Course :
Date:
Sales in NAFTA Region
Current U.S Automotive Industry: Sales by Fuel
Type
U.S Automotive Industry: Trends by Fuel Type
Trends in customer demands such as vehicle
safety, extra features, and technology
Source: https://www.ericsson.com/en/blog/2020/12/consumer-trends-automotiveindustry-2020
Trends in the body types of vehicles sold
(SUVs, trucks, sedans)
Trends in the U.S Telecommunication Industry
Expected Growth areas
Sales by Products/Services and Customer
Demands
Industry Data Summary
• It is time to divest from the automotive industry because of declining returns
• The automotive industry performance is on a decline compared with the
telecommunication industry
• The future of automotive industry is in the production of electric and hybrid
vehicles
• The telecommunication industry is currently on a decline. However, industry
projections indicate strong performance over the coming years.
• The future of the telecommunication industry is in data services.
Rational Decision Making
• Decision based on objective facts void of sentimentalism
• It is a multiple-steps analysis involving problem identification, evaluation of
alternative solutions, and selection of best course
• Suitable in high-stakes decision-making process.
The Intuitive Decision-Making Model
• Decisions made on the basis of perception, sentiments, instincts,
and feelings
• No conscious thoughts, rationale or evidence is used to determine
the course of action
• Associated with flawed information and insufficient consideration
of alternatives (Intuitive Decision-Making, n.d).
The Recognition-Primed Model
• Decision process involves three-step problem-solving techniques:
• Experiencing problems
• Evaluating the situation
• Implementing decisions.
• Preferred where there is insufficient amount of information to cause indepth analysis of the problem at hand.
Choice of Decision-Making Model: Rational
Decision Making
• Rational decision-making is appropriate for this report
because:
• It fosters application of reliable facts
• The amount of costs involved in investing in the telecommunication
are huge requiring rationalizing all facts.
• The method allows for selection of the best course of action from a
range of potential courses of action (Chi, 2018).
References
•
Intuitive Decision-Making. (n.d). When is intuitive decision making beneficial? Decision Innovation. https://www.decision-makingsolutions.com/intuitive_decision_making.html
•
Chi, C. (2018). Rational Decision Making: The 7-Step Process for Making Logical Decisions.
https://blog.hubspot.com/marketing/rational-decision-making
•
The Recognition-Primed Decision Model. (n.d). Free Management Books. http://www.free-managementebooks.com/news/recognition-primed-decision-model/
•
Libby, T. (2015). SUVs pass sedans as most popular body type in US auto market. HIS Markit. https://ihsmarkit.com/researchanalysis/q22-suvs-pass-sedans-as-most-popular-body-type-in-us-auto-market.html
•
Reimers, J., Dorn-Gomba, L., Mak, C., & Emadi, A. (2019). Automotive traction inverters: Current status and future trends. IEEE
Transactions on Vehicular Technology, 68(4), 3337-3350.
•
Kalem, G., Vayvay, O., Sennaroglu, B., & Tozan, H. (2020). Technology Forecasting in the Mobile Telecommunication Industry: A
Case Study Towards the 5G Era. Engineering Management Journal, 1-15.
•
IBISWorld. https://my-ibisworld-com.ezproxy.snhu.edu/
•
Abolhassani, A., Harner, E. J., & Jaridi, M. (2019). Empirical analysis of productivity enhancement strategies in the North American
automotive industry. International Journal of Production Economics, 208, 140-159.

Purchase answer to see full
attachment

Module 1 – Case
Individual Differences in the Workplace
Assignment Overview
Managers often notice the relationship between attitudes and job performance. Have you ever
heard someone say, “With that go-get ’em attitude, she will set new sales records!” or “His
attitude is so poor, he never produces quality work.” However, managers seldom realize that they
can affect an employee’s work attitudes (such as job satisfaction and commitment), which in turn
can affect job outcomes such as turnover, absenteeism, and productivity.
In this first Case Assignment, you will be viewing two clips from the movie “Office Space.”
These videos demonstrate work attitudes, factors that can shape those attitudes, and the end
effect on work behavior. As you watch the clips, make some notes about examples you see that
give you some clues about the different characters and:
o
o
o
o
o
Job satisfaction
Attitudes toward management
Attitudes toward co-workers
Organizational Commitment
Work environment and conditions (such as physical surroundings)
View the following two movie clips from the movie Office Space:
Case Assignment
Read the following article from the Trident University Library:
Riordan, C. (2013) The power of “thank you”: 3 steps to a culture of gratitude. HR Specialist,
11(17),7.
Hint: Just copy and paste the title of the article into the Library Access search box on the Trident
University Portal page. Do not include the author’s name or publication; the article title is all
you need.
After reading the above article, background material, and reviewing your notes on the videos,
consider the following questions:
•
•
•
How would you characterize the general work environment at Initech?
What are Peter’s attitudes about working at Initech? What are the likely causes of those
attitudes?
How does he feel about his supervisors?
•
•
Do his co-workers show similar attitudes?
What do you predict would be the effect of these attitudes on job commitment,
absenteeism, and turnover? Why?
Now, write a 3- to 4-page paper discussing the film clips and the above questions. A good way to
organize your paper would be to divide it into the following sections:
1.
2.
3.
4.
5.
Introduction that briefly describes the situation at Initech. (one paragraph)
The Environment at Initech (including supervision style and physical environment)
The observed job attitudes of Peter and his co-workers
The likely outcomes of those attitudes
Conclusion that makes one recommendation for a change that Lumbergh could make that
would improve job satisfaction among employees at Initech.
Be sure to support your arguments with references to the background readings and use specific
examples from the clips to illustrate your main points.
Upload your assignment to the Case 1 Dropbox. Be sure to review your TurnItIn Originality
report. If the score is over 20%, you may be copying too much material from the internet or other
sources and you will need to contact your professor and arrange to revise and resubmit the paper.
Assignment Expectations
The Case papers in this course will be evaluated using the criteria as stated in the Case rubric.
The following is a review of the rubric criteria:
•
•
•
•
•
Assignment-Driven: Does the paper fully address all aspects of the assignment? Is the
assignment addressed accurately and precisely using sound logic? Does the paper meet
minimum length requirements?
Critical Thinking: Does the paper demonstrate graduate-level analysis, in which
information derived from multiple sources, expert opinions, and assumptions has been
critically evaluated and synthesized in the formulation of a logical set of conclusions?
Does the paper address the topic with sufficient depth of discussion and analysis?
Business Writing: Is the essay logical, well organized and well written? Are the
grammar, spelling, and vocabulary appropriate for graduate-level work? Are section
headings included? Are paraphrasing and synthesis of concepts the primary means of
responding, or is justification/support instead conveyed through excessive use of direct
quotations?
Effective Use of Information: Does the submission demonstrate that the student has
read, understood, and can apply the background materials for the module? If required, has
the student demonstrated effective research, as evidenced by student’s use of relevant and
quality sources? Do additional sources used provide strong support for conclusions
drawn, and do they help in shaping the overall paper?
Citing Sources: Does the student demonstrate understanding of APA Style of
referencing, by inclusion of proper citations (for paraphrased text and direct quotations)
as appropriate? Have all sources (e.g., references used from the Background page, the
•
assignment readings, and outside research) been included, and are these properly cited?
Have all sources cited in the paper been included on the References page?
Timeliness: Has the assignment been submitted to TLC (Trident’s learning management
system) on or before the module’s due date?
Privacy Policy | Contact
Module 2 – Case
Workplace Motivation
Assignment Overview
As in some of the assignments in this course, you will draw upon your personal experience for
this Module 2 Case assignment. For the assignment, you will consider the topic of
telecommuting and motivation. You will prepare a blog entry that discusses your own experience
and applies the background material to the prospect of becoming a telecommuter.
For an overview of some important current issues in telecommuting and working remotely please
read:
Peck, E. (2015, March 18) Proof that working from Home is Here to Stay: Even Yahoo Still
Does It. Retrieved from http://www.huffingtonpost.com/2015/03/18/the-future-is-happeningnow-ok_n_6887998.html
Case Assignment
In the background materials, you read about some very traditional theories of motivation such as
Maslow’s Hierarchy of Needs and Herzberg’s Two-Factor Theory. There is sometimes a
challenge in applying these theories.
Begin with some personal reflection. Consider a time at work when you felt highly motivated.
Apply Maslow’s Hierarchy of Needs and Herzberg’s Two-Factor Theory to your situation. Think
about what motivates you personally. Can you apply Maslow’s and Herzberg’s theories to
yourself? For this assignment, you will discuss these ideas in a hypothetical situation in which
you are offered the opportunity to work remotely, that is, telecommute to your job.
For this Module 2 Case Assignment, you will prepare a blog entry with the title:
My company has offered me a chance to work remotely. Should I telecommute? How
can I stay motivated working from home? If I decide to work from home, what can my
company do to help me stay highly motivated?
Your blog entry should discuss the following:
•
•
•
•
What motivates you?
How do Maslow’s Hierarchy of Needs and Herzberg’s Two-Factor Theory explain your
own and other employees’ motivation?
How can employees remain highly motivated when telecommuting? What can they do to
motivate themselves? What can the company do to motivate telecommuting employees?
Will you become a telecommuter? Why or why not?
Your blog entry should be the equivalent of a four- to five-page paper. Also, be sure to use intext citations and a reference list. For administrative purposes, please add a title page so that your
assignment can be readily identified.
Assignment Expectations
•
•
•
•
Be sure to address the questions presented directly.
Stay focused on the precise assignment questions; do not go off on tangents or devote a
lot of space to summarizing general background materials
Use reliable and credible sources as your references. If you find articles on the internet,
make sure they are from a credible source.
Reference your sources of information with both a bibliography and in-text citations. See
the Student Guide to Writing a High-Quality Academic Paper, including pages 13-14 on
in-text citations. Another resource is the “Writing Style Guide,” which is found under
“My Resources” in the TLC portal.
Privacy Policy | Contact
Module 3 – Case
Groups and Teams at Work
Assignment Overview
This Module 3 Case Assignment has two functions. First, it helps you develop and demonstrate
your understanding of the topics in Module 3. Second, it will help to assess the development of
your written communications skills. This Case will be graded using a special Written
Communications Rubric, which you should review before you begin writing the assignment.
Case Assignment
For this assignment, you will engage in a roleplay, placing yourself in the role of Management
Consultant. Your deliverable will be a PowerPoint Presentation. You will draw on the
background material and your analysis of a scenario presented in a memo to prepare your
presentation.
Background: You work for a management consulting firm, Capital Consultants (CC). Your firm
has been hired to advise Leading Edge Fashions, a small high-end house with a celebrity
clientele. You have received the following memo from the head of CC.
To:
From: Vivian von der Bach, President and Senior Consultant
I am assigning you to our newest client, Leading Edge Fashions. As you may know, this wellknown fashion house has experienced problems since the death of its chief designer, Sir Francis
Green.
In the two years since Sir Francis’s death, the CEO of Leading Edge, M. Etienne Roget, has
delegated artistic control to a committee of experienced designers chosen from within the
company. The results have been far from what was hoped. In the first year, the committee could
not decide on a theme for Spring. As a result, that season’s collection was a confused mess that
one critic referred to as “the remnants of a Hollywood garage sale.” In the second year, the
committee tried to avoid making the same mistake and settled on a theme after meeting for only
one hour. The “Game of Thrones” collection was another disaster, with such inappropriate items
as a bronze helmet and a bearskin cape.
M. Roget has been searching the world for a chief designer to fill the void created with Sir
Francis’s death. He has been unsuccessful to date. Further, he fears that disbanding the
committee would be seen by its members as a vote of no confidence and would lead to mass
resignations.
Your job is to join the committee as a co-chair and advise it on organizational matters, especially
as relates to the team’s development. Obviously, you should not try to advise the committee on
fashion—CC has no expertise in that area. Your task will be to guide the committee in its
deliberations and to help a small group of experienced, opinionated designers achieve good
results on Leading Edge Fashion’s Winter collection for next year.
Before you join the committee, M. Roget would like to have some idea of what you will be
looking for and what you may be able to accomplish. To that end, you should prepare a
PowerPoint presentation in which you present what may have happened to the committee,
namely what may have “gone wrong” in the past two years and what you could do to keep it
from happening again.
Your PowerPoint presentation should be professional with a recommended length of 8 to 12
slides. Please use the notes section of the slides to explain your slide content in detail. Be sure to
include citations in the body of the presentation as well as a “references” slide.
Congratulations on being selected for this important project. I am looking forward to reviewing
your presentation.
Assignment Expectations
1. Be sure to include a Title Slide and References Slide in your PowerPoint presentation of
8 to 12 slides. Be sure to use the notes sections to explain your slides.
2. Study the Written Communications Rubric. Review it before, during, and after preparing
your presentation.
3. Demonstrate your knowledge and understanding of the materials cited on the Background
page. Supplement these with at least two relevant sources you locate from the Trident
Online Library or from the Web.
Privacy Policy | Contact
Module 4 – Case
Organizational Culture and Diversity
Assignment Overview
Southwest Airlines and Koch Industries are both known for their distinctive organizational
cultures, and both have been highly successful and profitable companies. Southwest Airlines is
known as a “fun” place to work, where socialization and humor in the workplace are strongly
encouraged. Koch Industries, on the other hand, has a culture defined by the principles of
“market-based management,” where performance and revenue growth is emphasized.
Do some background reading on the cultures behind Southwest Airlines and Koch
Industries. Here are some articles and video to get you started on your research that will give you
some background about the cultures at these two organizations:
Klein, D. (2011). Creating cultures that lead to success: Lincoln Electric, Southwest Airlines, and
SAS Institute. Organizational Dynamics 41(1), 35-39 [Available in Science Direct. Note: you
only have to read the middle portion of the article concerning Southwest Airlines and not the
whole article]
Bird, A. (Mar. 13, 2011). Southwest: Corporate culture combines work, play. The Post and
Courier. [ProQuest]
Whatley, H. (2013). Principles and dimensions of market-based management. Independent
Journal of Management & Production, 4(1), 126-135. [ProQuest]
Dissecting the Kochtopus. (Jun. 7, 2014). The Economist, 411, 76. [ProQuest]
WorkatWorkTV. (2010) Successful Organizational Cultures. Retrieved at

Case Assignment
Prepare a 4- to 5-page (not including title page and references) critique per the following
format:
Title Page. Be sure to include the relevant information (e.g., Name, Class, Professor,
Assignment, Date) on this title page.
Introduction. Discuss the topic of the paper and how you will approach it. It is best to write this
section after you have written the rest of the paper.
The Culture of Southwest Airlines. Describe the key elements of the culture of Southwest
Airlines and explain why these cultural elements are essential to Southwest Airlines’ success. Be
sure to apply the background material.
The Culture of Koch Industries. Describe the key elements of the culture of Koch Industries
and explain why these cultural elements are essential to Koch Industries’ success. Be sure to
apply the background material.
Koch Industries Should Not Purchase Southwest Airlines. Make an argument that Koch
Industries should not purchase Southwest Airlines. Discuss the specific differences between the
cultures of Southwest Airlines and Koch Industries in support of this position. Be sure to use the
background material to support your argument.
Conclusion. Discuss the key points in your analysis that demonstrate the importance of
understanding that organizational cultures are not easily changed and why culture should be a
primary consideration when organizations contemplate merger.
Reference List: List all references that you have cited in the paper using APA or other standard
formatting. References include materials from the required background readings as well as any
outside Internet or library sources you used in researching and writing your paper.
Assignment Expectations
•
•
•
•
Answer the assignment questions directly.
Stay focused on the precise assignment question and the assertions to critique; do not go
off on tangents or devote a lot of space to summarizing general background materials.
Use reliable and credible sources as your references. Articles published in established
newspapers or business journals/magazines are preferred. If you find articles on the
internet, make sure they are from a credible source.
Reference your sources of information with both a bibliography and in-text citations. See
the Student Guide to Writing a High-Quality Academic Paper, including pages 13-14 on
in-text citations. Another resource is the “Writing Style Guide, which is found under “My
Resources” in the TLC portal.
Privacy Policy | Contact

Purchase answer to see full
attachment

Project 1: Introduction to the Legal
Environment of Business
Step 3: Review Case One: Blue Mood
Clothing, Inc.
Now that you’ve finished your skills gap analysis and GAP survey, you
take some time to collect your thoughts and review the first case Vice
President Dodger assigned to you. First, you need an introduction to the
legal environment of business. Next, you open the Blue Mood Clothing,
Inc. case file to assess the details of this assignment.
Upon completing your initial review of the file, you begin thinking about
the legal issues contained in the file. In the next step, you will gather the
information you need to answer the questions from the VP.
Step 4: Gather and Analyze
Information
As you read through the materials, try to begin answering the questions
Vice President Dodger asked you. You will likely encounter many new
legal concepts, so take notes about which sections apply to this case so
that you can easily refer back to them when you begin to write your
presentation. The VP’s precise questions about the legal issues are as
follows:
•
Can Colossal Corporation terminate Alex without any notice or a hearing?
Why or why not? This question relates to employment-at-will.
•
Did Alex, Nick, Bill, or Juanita commit any crimes and, if so, which crimes
did each person commit? Fully explain your answer for each person as
you explore the subject of business criminal law.
•
What defenses, if any, might the relevant persons allege in response to
the crimes you identified? Fully explain your answer for each person.
•
Did Alex, Nick, Bill, or Juanita commit any intentional torts and, if so,
which intentional torts did each person commit? Read about the law of
tortsin order to make your determinations.
•
What defenses, if any, might the relevant persons allege in response to
the intentional torts you identified? Fully explain your answer for each
person.
•
Can anyone collect damages for the intentional torts? Who can collect and
whom would they sue? Detail the specific damages that may be available
to potential plaintiffs as you read about tort damages.
In the next step, you will formalize your thoughts so that they are ready
to put into your presentation.
Step 5: Focus on Your Rationale and
Conclusions: Create Your Outline
You’ve finished your research. You’ve reflected on how the facts and the
law come together in this situation. You’ve analyzed the possible
arguments and determined which seem most reasonable. Now it is time
to formulate these arguments, addressing all the issues raised by the
narrative in the Blue Mood Clothing, Inc. case file Vice President Dodger
gave you.
Outline your presentation to the leadership team, either on paper or in a
Word document; don’t make the PowerPoint yet. Review your outline to
make certain it covers all relevant points and progresses in a logical
order. Identify the major bullet points that you will highlight on your
slides, and allocate the appropriate supporting information to each bullet
point—make sure that you have adequately covered all the relevant
arguments or reasons needed to support them. In the next step, you’ll use
your outline to create the PowerPoint presentation for the VP.
Step 6: Communicate Your Findings
and Conclusions to the Vice
President of Colossal Corporation:
Create Your PowerPoint
You have finished getting all of your ideas organized surrounding the
Blue Mood Clothing case when you receive an email with delivery
instructions from Vice President Dodger:
INBOX (1 NEW EMAIL)
From: Kenneth Dodger, Vice President, Colossal Corporation
To: You
Just wanted to check in as you begin to communicate your findings and
conclusions on the Blue Mood Clothing case.
I’d like you to use your outline and research notes from your work on this
case to prepare a narrated PowerPoint for the senior leadership team. As
you will not deliver this in person, it will need to follow the form of an
asynchronous presentation.
Further, here is a list of additional requirements I need you to follow to
meet standard presentation protocol:
•
Include a title slide, with your name on it, introducing the presentation.
•
On the presentation slides, include only the major bullet points for each
issue.
•
Include no more than 20 slides.
•
Use your narration to provide the supporting rationale for each major
bullet point.
•
Include a script of your narration in the notes section of the PowerPoint.
•
Title your files using this protocol:
yourlastname_BlueMoodPowerPoint_date.
•
The final slide must present a clear summary of your major conclusions
and any recommendations.
You should be prepared to answer questions about your presentation
after you have submitted it. That should be all for now.
Looking forward to seeing the final product,
Ken
Step 7: Review Case Two: Carz
Bazaar
Feeling proud of your growing knowledge of business law and your work
on the Blue Mood Clothing case, you move on to your next assignment.
You open the Carz Bazaar case file to review the facts of the situation.
Once you have fully assessed the situation in the Carz Bazaar case,
proceed to the next step, where you will gather the information you need
to analyze the legal questions of the case.
Step 8: Gather and Analyze
Information
As you read through the materials, try to begin answering the questions
posed below.
You will likely encounter many new legal concepts, so take notes about
which sections apply to this case so that you can easily refer back to them
when you begin to write your analysis.
In all legal cases, there are disputes about the facts and the law. In this
case, we can assume the facts stated in our case file are accurate, so we
just need to decide what law applies and how the law can be interpreted
to support the plaintiffs’ and defendant’s arguments. The issue of who
caused the accident has been settled. Wilson caused the accident, so the
issue before us is whether Wilson’s employer can be held responsible for
his actions.
•
What are the arguments in favor of the plaintiffs (the accident victims)?
•
What are the arguments in favor of the defendant (Carz Bazaar)?
Read about legal responsibilities of agents and employees to help you
answer these questions.
In the next step, you’ll formalize your thoughts so that they are ready to
put into your presentation.
Step 9: Create and Submit Your Legal
Analysis
As you begin to finalize your findings from the Carz Bazaar case, you receive an email from Vice
President Dodger:
INBOX (1 NEW EMAIL)
From: Kenneth Dodger, Vice President, Colossal Corporation
To: You
Good to see your continued progress on these cases.
As you prepare to submit your findings for the Carz Bazaar incident, I wanted to give you some clear
delivery instructions.
As in the previous case, I’d like you to use your outline and research notes from your work on this
case to prepare your written analysis.
Maintaining company procedure, I’d also like you to meet the following requirements for this
deliverable:
•
•
•
•
Please divide your analysis into two parts: Part I: Arguments for the Plaintiffs and Part II:
Arguments for the Defendant.
Support your conclusion with references to legal principles and laws. Cite references to
course materials and cases using APA format.
The analysis should be no more than seven pages (double spaced, 12-point font; the
reference list does not count towards the page limit).
Title your file using this protocol: yourlastname_CarzBazaar _date.
Following this submission, I would like you to participate in a discussion with your fellow Colossal
Company colleagues to see if we can reach a consensus about the winner of this case.
I hope your work to this point has been rewarding. I’ve always found that consideration and
appreciation of ethical practice in a global market is the key to successful business.
Best,
Ken
Discussion with Colleagues
After your careful analysis of the case in the previous steps, Vice
President Dodger would like your opinion on the likely outcome of the
case if it were to be brought to court and decided by a judge. Provide a
full legal analysis and explanation for the outcome you expect. Discuss
your opinion with your colleagues so the VP can evaluate any consensus
in the assessment of the facts.
Go to the discussion entitled Carz Bazaar, and create a new topic entitled
“Carz Bazaar [insert your last name].” Decide in favor of either the
plaintiffs or defendant and explain why you made this decision. To
complete this step, post your own decision, read the opinions of your
classmates, and respond to at least two of your classmates’ postings.
These posts can be as long or as short as you need in order to effectively
make your points
Step 10: Discuss Carz Bazaar Case
Outcome
Discussion with Colleagues
After your careful analysis of the case in the previous steps, Vice
President Dodger would like your opinion on the likely outcome of the
case if it were to be brought to court and decided by a judge. Provide a
full legal analysis and explanation for the outcome you expect. Discuss
your opinion with your colleagues so the VP can evaluate any consensus
in the assessment of the facts.
Go to the discussion entitled Carz Bazaar, and create a new topic entitled
“Carz Bazaar [insert your last name].” Decide in favor of either the
plaintiffs or defendant and explain why you made this decision. To
complete this step, post your own decision, read the opinions of your
classmates, and respond to at least two of your classmates’ postings.
These posts can be as long or as short as you need in order to effectively
make your points.
Course Resource
Print
Blue Mood Clothing, Inc
Notice: Contains Confidential Information
Blue Mood Clothing, Inc., a company devoted to producing positive,
mood-altering apparel and various other clothing items, is a wholly
owned subsidiary of Colossal Corporation. Blue Mood Clothing’s most
famous and best-selling product is the Breezer—a skin-tight shirt with an
air ventilation system that allows the breeze to pass through the shirt.
Colossal Corporation has uncovered an incident of theft at Blue Mood
Clothing: approximately one month ago, over five thousand Breezers
were stolen from Blue Mood Clothing’s Atlantic City, New Jersey,
warehouse.
Shortly after the theft was discovered, Colossal Corporation’s internal
investigator, Bill, found an online advertisement for the sale of exactly
five thousand Breezers, described as shirts with an “air ventilation
system that allows a cooling breeze to pass through the shirt.” Bill called
the contact on the website and set up a meeting with the seller, Nick
Johnson. When Bill, under the guise of being an interested purchaser of
the Breezers, inquired about Nick’s distributor, Nick did not hesitate to
reveal that he purchased the Breezers from Juanita Winfrey, his long-time
business associate. Bill inspected the five thousand Breezers, and
confirmed they were indeed the same Breezer products that were stolen
from the warehouse. He then requested a price quote from Nick and
asked Nick to hold the products for him for seven days. Nick agreed.
That same afternoon, before additional investigation, Bill sent an email
intended solely to be sent to the vice president of Blue Mood Clothing,
Inc., but he accidentally hit “reply all” to a previous message, and sent the
email to every employee at Blue Mood Clothing, Inc., over two hundred
people. The email stated, among other things, that “Nick Johnson was a
thief and had an extensive criminal record in New Jersey. He stole the five
thousand Breezers. I will continue my investigation tomorrow.” This
statement was not true. Nick’s old friend from high school, who worked at
Blue Mood Clothing, Inc., forwarded this message to Nick, who became
worried about his business and reputation.
Bill arranged a meeting with Juanita the very next day, during which he
posed as an interested clothing buyer. He asked Juanita if she had any
Breezer distributors she could recommend. Juanita said that she works
directly with a Blue Mood Clothing sales agent named Alex Ridgefield, and
that she recently purchased five thousand Breezers from him at a fair
price. Juanita also said that Alex is quite interested in expanding his
business with her, and would provide Bill with a great deal.
After his meeting with Juanita, Bill checked the personnel records at Blue
Mood Clothing and identified Alex Ridgefield as a low-level warehouse
employee who has been with the company for over 20 years. Alex’s
personnel record is spotless, with no prior personnel issues and no
complaints. Alex is an at-will employee who is in charge of night security
at the Atlantic City warehouse and has no history in sales. As a night
security guard, Alex is responsible for protecting the warehouse from
theft and is not permitted to sell products. After further investigation, Bill
found company emails between Juanita and Alex in which Alex posed as a
sales agent. Reading the emails, it became obvious that neither Juanita
nor Nick knew that the five thousand Breezers were stolen, and that both
bought the Breezers for fair-market value. Bill then collected video from
all of Alex’s shifts and was able to locate a film of Alex packing the
Breezers into his personal minivan and driving them out of the
warehouse parking lot.
Your task is to research the legal issues surrounding the stolen property.
It is up to you to decipher which laws have been broken and deduce any
potential remedies. Vice President Dodger wants you to prepare a
narrated PowerPoint to present this information to the senior leadership
team. Because of the sensitive nature of this case, the vice president has
asked you to operate with total confidentiality and without involving the
legal department.
Course Resource
Print
Carz Bazaar
Notice: Contains Confidential Information
Colossal Company subsidiary Carz Bazaar, a new and used car dealership,
hired Charles Wilson to perform various duties, such as cleaning and
gassing vehicles, moving vehicles from one lot to another, and
maintaining the showroom and vehicle lots. In this position, Wilson had
access to keys to the vehicles through a key-control procedure. Under this
procedure, an attendant keeps the keys in a control shack. When any
employee wants to move a company vehicle, the attendant inputs
information into a template request form. The information includes the
date, time, stock number of the vehicle, name of the employee checking
out the vehicle, and the destination of the vehicle. For example, the
vehicle might be taken to a body shop for repairs, to a gas station, or to a
company lot at a different location. Every time an employee checks out a
vehicle, the reason must be for company business use. It is not necessary
to put the expected return time on the form unless a vehicle was expected
to be gone for a long time. Once the attendant has completed the form,
she gives the keys to the employee who has requested them. When the
vehicle is returned, the attendant indicates in the log that the vehicle was
returned and replaces the keys. Sometimes vehicles are gone for more
than one day. Some vehicles may be removed permanently if they are sold
from another lot. In these cases, the managers of the other lots call to let
the attendant know that the vehicle will not be coming back. Sometimes
employees drive cars back and leave the keys with other employees to
return to the attendant. This practice was acceptable to the dealership.
One day when Gina Mitchell was the attendant in charge, Wilson asked
her if he could use a car for 30 minutes on his lunch break to go to his
mother’s house. The attendant told him it was okay as long as he brought
it back because, otherwise, she could get in trouble. Since Wilson only
wanted the car for 30 minutes and she trusted him, she did not make any
entry about this trip on the computer. Wilson took the car and left. On his
way back to the dealership, Wilson rear-ended a car stopped at a stop
light, causing injuries to the driver and a passenger. Wilson told a police
officer at the scene of the accident that he was on a lunch break from his
job and that he had permission to drive the car, but his boss was not
aware he had the car.
The injured driver and passenger sued Carz Bazaar on the grounds that it
was responsible for the injuries caused by Wilson.

Purchase answer to see full
attachment

ACC 620 Final Project Guidelines and Rubric
Overview
According to the AICPA (American Institute of Certified Public Accountants), a CPA in today’s environment must not only have a high level of technical
competence and a sense of commitment to service, but must also have good communications and analytical skills and the ability to work well with people.
Employers are looking for individuals who have the ability to analyze and evaluate complex business problems and the interpersonal skills and maturity to make
decisions in a client and customer service environment.
If you continue to use the company that you adopted in ACC 610, you will apply the technical competence and other skills required by today’s CPAs. Through
case-study analysis, you will develop skills such as communication, presentation, and interpersonal relations in conjunction with technical accounting knowledge.
If you have transferred directly into ACC 620 and have not had the opportunity to choose a company, or are choosing a different company than you used in ACC
610 you will do so at this time. Throughout ACC 620, you will apply the concepts you are learning using the financial data and business scenarios of a prominent
retail company. You may choose from Walmart, Kroger, Amazon, Costco, The Home Depot, CVS Health Corporation or Target.
ACC 620: Financial Reporting II is a continuation of ACC 610. In ACC 620, your focus in the final project will be on developing skills in critical thinking and applying
accounting theories and practices according to generally accepted accounting principles (GAAP). You will be analyzing situations and communicating results to
decision makers with an emphasis on stockholders’ equity, income measurement, income taxes, pensions, leases, and statements of changes in financial
positions.
The project is divided into three milestones, which will be submitted at various points throughout the course to scaffold learning and ensure quality final
submissions. These milestones will be submitted in Modules Three, Five, and Seven. The final product will be submitted in Module Nine.
In this assignment, you will demonstrate your mastery of the following course outcomes:
?
?
?
?
?
?
Analyze stockholder sections of balance sheets for how they inform stakeholders of equity positioning
Interpret income measurement for determining the accuracy of financial statements
Analyze the effect of income taxes and their impact on financial statement accounts for appropriate estimation and planning
Evaluate various pension plans for their implications on balance sheets and income statements
Differentiate between operating and capital leases for addressing their impact on balance sheets and income statements
Analyze complex financial statements for informing stakeholders in making economic decisions
Prompt
You will continue to work with the retail company you have chosen either in ACC 610 or at the beginning of this class. If you are transferring into SNHU’s
financial reporting courses, you will choose from five retail companies (Walmart, Kroger, Amazon, Costco, The Home Depot, CVS Health Corporation or Target).
This company will be yours throughout the Financial Reporting Series (ACC 610, ACC 620). You will adopt this company to apply learning concepts in authentic
scenarios. Through this assessment, you will continue building your Financial Reporting Series portfolio.
Your portfolio pieces for this project will include memos, spreadsheets, and a final report.
At the most recent strategic planning meeting, the board of directors of your company has voted to issue additional stock to raise capital for major expansions
for the company in the next five years. The board is considering issuing a total amount of stock worth $5 billion. The CEO has asked you to analyze the impact of
issuing this stock on the income statement, statement of retained earnings, balance sheet, and cash flow statement. Take the most recent financial statements
and prepare a set of projected financial statements based on the given assumptions.
Specifically, the following critical elements must be addressed:
I.
Stockholders’ Equity
A. Determine how your company got its initial financial start in terms of debt (liabilities) or equity (capital). Support your response.
B. Analyze the equity section of your company’s balance sheet as compared to your company’s industry average. Rate the company’s performance
against its competitors.
C. Review your company’s dividend policy and its history. Based on the information, discuss the trends over the past year.
II.
Income Measurement/Revenue Recognition
A. Financial Accounting Standards Board (FASB) and the International Accounting Standards Board (IASB) came together on a unified project to
outline the accounting principles for recognizing revenue and to develop a common revenue standard for U.S. GAAP and IFRS. Research IAS-18,
Revenue, and discuss how it would apply to your company.
B. Review your company’s revenue over the past two years. Analyze the change in revenue (increase/decrease) and give the reasons for this
change.
C. Reflecting upon your company’s balance sheet, identify the unearned revenue accounts listed. How does your company handle the proper
accounting treatment with regard to recognizing revenue from unearned revenue accounts?
III.
Income Taxes
A. If Congress voted to eliminate corporate taxes, what would be the effect on your company’s income statement and balance sheet? Defend your
response.
B. Calculate the income tax rate for your chosen company. What effect will an increase in income of $2,000,000 have on your company?
C. What are the effects on the balance sheet and income statement? Justify your response.
D. How much did your company pay in foreign taxes last year? What percentage of its income is United States vs. foreign?
Leases
A. What are the differences between operating and capital leases?
B. Describe the particular leases of your company based on the liability section of your company’s balance sheet.
C. What impact have the leases had on the company’s financial statements for the most recent year?
D. Discuss the advantages and disadvantages of leasing a building versus purchasing one.
IV.
V.
Pensions
Address the following elements in the form of a memo to your CEO:
A. From your company’s financial information, what type of pension plan does it have? Discuss the reasons why your company has chosen this
particular plan.
B. What was the effect of the pension plan on your company’s financial statements? Defend your response.
C. Your CEO has informed you—the controller of your company—that the board of directors has made the decision to look at other options of
types of retirement plans. Investigate what other alternatives would be available, and determine which would be appropriate for your particular
company.
VI.
Statement of Cash Flows
A. From the perspective of an investor, determine whether or not you would invest in your chosen company based on the company’s Statement of
Cash Flows (SoCF). Support your opinion.
B. Review the company’s SoCF for any concerns that may need to be addressed. As controller of your company, prepare a memo to your CEO,
giving a summary report for possible recommendations.
VII.
Report for CEO
At the most recent strategic planning meeting, the board of directors of your company has voted to issue additional stock to raise capital for major
expansions for the company in the next five years. The board is considering $5 billion. Take the most recent financial statements and prepare a set of
projected financial statements based on the given assumptions. The CEO requests that you prepare a written report (including the financial statements)
for her.
A. Generate a projected income statement based on the given scenario.
B. Analyze the impact on the income statement based on the given scenario.
C. Generate a projected statement of retained earnings based on the given scenario.
D. Analyze the impact on the statement of retained earnings based on the given scenario.
E. Generate a projected balance sheet based on the given scenario.
F. Analyze the impact on the balance sheet based on the given scenario.
G. Generate a projected statement of cash flows based on the given scenario.
H. Analyze the impact on the statement of cash flows based on the given scenario.
Milestones
Milestone One: Stockholders’ Equity and Revenue Recognition
In Module Three, you will submit critical elements I and II for review by your instructor. It is important that you incorporate your instructor’s feedback from this
milestone into your final submission. This milestone will be graded with the Milestone One Rubric.
Milestone Two: Income Taxes and Pensions
In Module Five, you will submit critical elements III and V for review by your instructor. It is important that you incorporate your instructor’s feedback from this
milestone into your final submission. This milestone will be graded with the Milestone Two Rubric.
Milestone Three: Leases and Statement of Cash Flows
In Module Seven, you will submit critical elements IV and VI for review by your instructor. It is important that you incorporate your instructor’s feedback from
this milestone into your final submission. This milestone will be graded with the Milestone Three Rubric.
Final Submission: Financial Reporting Series Portfolio
In Module Nine, you will submit your final project. It should be a complete, polished artifact containing all of the critical elements of the final product, including
critical element VII: Report for the CEO. It should reflect the incorporation of feedback gained throughout the course. This submission will be graded with the
Final Project Rubric.
Deliverables
Milestone
One
Two
Three
Deliverable
Stockholders’ Equity and Revenue Recognition
Module Due
Three
Grading
Graded separately; Milestone One Rubric
Five
Graded separately; Milestone Two Rubric
Leases and Statement of Cash Flows
Seven
Graded separately; Milestone Three Rubric
Final Submission: Financial Reporting Series
Portfolio
Nine
Graded separately; Final Project Rubric
Income Taxes and Pensions
Final Project Rubric
Guidelines for Submission: Your portfolio should be 6–10 pages (including spreadsheets, memos, and summary), double-spaced, with one-inch margins, 12point Times New Roman font, and APA format.
Critical Elements
Stockholders’
Equity: Initial
Financial Start
[ACC-620-01]
Exemplary
Meets “Proficient” criteria and
uses concrete examples to
substantiate claims
(100%)
Stockholders’
Equity: Industry
Average
[ACC-620-01]
Meets “Proficient” criteria and
uses concrete examples to
substantiate claims
(100%)
Stockholders’
Equity: Dividend
Policy
[ACC-620-01]
Meets “Proficient” criteria, and
discussion is exceptionally clear
and contextualized
(100%)
Income
Measurement/
Revenue
Recognition: IAS-18
[ACC-620-02]
Income
Measurement/
Revenue
Recognition:
Revenue
[ACC-620-02]
Meets “Proficient” criteria and
uses concrete examples to
substantiate claims
(100%)
Meets “Proficient” criteria, and
rationale is well supported with
concrete evidence
(100%)
Proficient
Determines whether the
company obtained its startup
financing from debt or equity
and supports response
(90%)
Analyzes the company’s equity
section as compared to the
industry average and accurately
rates the company’s
performance against
competitors
(90%)
Analyzes the company’s
dividend policy and its history
to discuss the trends over the
past year
(90%)
Discusses IAS-18’s application
to the company
(90%)
Needs Improvement
Determines whether the
company obtained its startup
financing from debt or equity,
but does not support response
(70%)
Analyzes the company’s equity
section as compared to the
industry average, but does not
accurately rate the company’s
performance against
competitors
(70%)
Analyzes the company’s
dividend policy and its history,
but does not discuss the trends
over the past year
(70%)
Discusses IAS-18’s application
to the company, but discussion
is cursory or lacks detail
(70%)
Not Evident
Does not identify how the
company obtained its startup
financing
(0%)
Analyzes the change in revenue
and gives the reasons for the
change
(90%)
Analyzes the change in revenue,
but does not give the reasons
for the change
(70%)
Value
4.8
Does not analyze the company’s
equity section
(0%)
4.8
Does not analyze the company’s
dividend policy
(0%)
4.8
Does not research IAS-18
(0%)
4.8
Does not analyze the change in
revenue
(0%)
4.8
Income
Measurement/
Revenue
Recognition:
Unearned Revenue
[ACC-620-02]
Meets “Proficient” criteria and
displays a nuanced
understanding of the
company’s internal processes
(100%)
Income Taxes:
Corporate Taxes
[ACC-620-03]
Meets “Proficient” criteria, and
defense is well supported with
quantitative evidence
(100%)
Income Taxes:
Increase in Income
[ACC-620-03]
Meets “Proficient” criteria, and
determination is well supported
with quantitative evidence
(100%)
Accurately calculates the
income tax rate for the
company and determines the
effect an increase in income
would have on the company
(90%)
Income Taxes:
Effects [ACC-620-03]
Meets “Proficient” criteria, and
justification is well supported
with quantitative evidence
(100%)
Accurately determines the
effects on the balance sheet
and income statement and
justifies response
(90%)
Income Taxes:
Foreign Taxes
[ACC-620-03]
Identifies unearned revenue
accounts listed as well as how
the company handles the
proper accounting treatment
with regard to recognizing
revenue from unearned
revenue accounts
(90%)
Accurately describes the effect
on the company’s income
statement and balance sheet if
Congress voted to eliminate
corporate taxes, and defends
response
(90%)
Accurately determines how
much the company paid in
foreign taxes last year and what
percentage of its income was
United States versus foreign
(100%)
Identifies unearned revenue
accounts listed, but does not
determine how the company
handles the proper accounting
treatment with regard to
recognizing revenue from
unearned revenue accounts
(70%)
Describes the effect on the
company’s income statement
and balance sheet if Congress
voted to eliminate corporate
taxes, but does not defend
response, description contains
inaccuracies, or defense is
illogical
(70%)
Calculates the income tax rate
for the company and
determines the effect an
increase in income would have
on the company, but calculation
or determination contains
inaccuracies
(70%)
Determines the effects on the
balance sheet and income
statement, but determination
contains inaccuracies, does not
justify determination, or
justification is illogical
(70%)
Determines how much the
company paid in foreign taxes
last year and what percentage
of its income was United States
versus foreign, but
determination contains
inaccuracies
(70%)
Does not identify unearned
revenue accounts listed
(0%)
4.8
Does not describe the effect on
the company’s income
statement and balance sheet
(0%)
4.8
Does not calculate the income
tax rate for the company
(0%)
4.8
Does not determine the effects
on the balance sheet and
income statement
(0%)
4.8
Does not determine how much
the company paid in foreign
taxes last year
(0%)
4.8
Leases: Operating
and Capital
[ACC-620-05]
Meets “Proficient” criteria, and
description is exceptionally
clear and contextualized
(100%)
Comprehensively describes the
differences between operating
and capital leases
(90%)
Leases: Particular
[ACC-620-05]
Meets “Proficient” criteria, and
description is exceptionally
clear and contextualized
(100%)
Describes the particular leases
of the company based on the
liability section of the
company’s balance sheet
(90%)
Leases: Impact
[ACC-620-05]
Meets “Proficient” criteria, and
defense is well supported with
concrete examples
(100%)
Comprehensively discusses the
impact the leases had on the
company’s financial statements
for the most recent year
(90%)
Leases: Building
[ACC-620-05]
Meets “Proficient” criteria and
uses concrete examples to
illustrate claims
(100%)
Comprehensively discusses the
advantages and disadvantages
of leasing a building versus
purchasing one
(90%)
Meets “Proficient” criteria and
shows a nuanced understanding
of the company’s decisionmaking rationale
(100%)
Meets “Proficient” criteria, and
defense is well supported with
concrete examples
(100%)
Discusses the type of pension
plan the company has and the
reasons why the company has
chosen that plan
(90%)
Accurately determines the
effect of the pension plan on
the company’s financial
statements and defends
response
(90%)
Pensions: Pension
Plan
[ACC-620-04]
Pensions: Effect
[ACC-620-04]
Describes the differences
between operating and capital
leases, but description is
cursory or lacks detail
(70%)
Describes the particular leases
of the company, but does not
base description on the liability
section of the company’s
balance sheet
(70%)
Discusses the impact the leases
had on the company’s financial
statements for the most recent
year, but discussion is cursory
or lacks detail
(70%)
Discusses the advantages and
disadvantages of leasing a
building versus purchasing one,
but discussion is cursory or
lacks detail
(70%)
Discusses the type of pension
plan the company has, but does
not discuss the reasons why the
company chose that plan
(70%)
Determines the effect of the
pension plan on the company’s
financial statements, but
determination lacks accuracy,
does not defend determination,
or defense is weak or illogical
(70%)
Does not describe the
differences between operating
and capital leases
(0%)
4.8
Does not describe the particular
leases of the company
(0%)
4.8
Does not discuss the impact the
leases had on the company’s
financial statements
(0%)
4.8
Does not discuss the
advantages and disadvantages
of leasing a building versus
purchasing one
(0%)
4.8
Does not identify the type of
pension plan the company has
(0%)
4.8
Does not determine the effect
of the pension plan on the
company’s financial statements
(0%)
4.8
Pensions: Other
Options
[ACC-620-04]
Meets “Proficient” criteria and
is well supported with concrete
examples
(100%)
Evaluates other types of
retirement plans available and
determines which would be
appropriate for the company
(90%)
Statement of Cash
Flows: Invest
[ACC-620-06]
Meets “Proficient” criteria, and
opinion is well supported with
concrete examples
(100%)
Determines whether or not to
invest in the company based on
the SoCF and supports opinion
(90%)
Statement of Cash
Flows:
Recommendations
[ACC-620-06]
Meets “Proficient” criteria, and
recommendations are well
supported and logical
(100%)
Composes a memo to the CEO
making recommendations that
would effectively resolve any
concerns identified in the SoCF
(90%)
Report for CEO:
Projected Income
Statement
[ACC-620-06]
Report for CEO:
Impact on the
Income Statement
[ACC-620-06]
Meets “Proficient” criteria and
cites specific, relevant examples
from the projected statement
(100%)
Report for CEO:
Projected Statement
of Retained Earnings
[ACC-620-06]
Report for CEO:
Impact on the
Statement of
Retained Earnings
[ACC-620-06]
Generates a projected income
statement based on the given
scenario
(100%)
Analyzes the impact on the
income statement based on the
given scenario
(90%)
Generates a projected
statement of retained earnings
based on the given scenario
(100%)
Meets “Proficient” criteria and
cites specific, relevant examples
from the projected statement
(100%)
Analyzes the impact on the
statement of retained earnings
based on the given scenario
(90%)
Evaluates other types of
retirement plans available, but
does not determine which
would be appropriate for the
company
(70%)
Determines whether or not to
invest in the company based on
the SoCF, but does not support
opinion, or support for opinion
is weak or illogical
(70%)
Composes a memo to the CEO
making recommendations to
address concerns identified in
the SoCF, but recommendations
would not effectively resolve
concerns
(70%)
Generates a projected income
statement, but does not use the
given scenario
(70%)
Analyzes the impact on the
income statement, but does not
base analysis on the given
scenario
(70%)
Generates a projected
statement of retained earnings,
but does not use the given
scenario
(70%)
Analyzes the impact on the
statement of retained earnings,
but does not base analysis on
the given scenario
(70%)
Does not evaluate other types
of retirement plans available
(0%)
4.8
Does not determine whether or
not to invest in the company
(0%)
1.6
Does not compose a memo to
the CEO
(0%)
1.6
Does not generate a projected
income statement
(0%)
1.6
Does not analyze the impact on
the income statement
(0%)
1.6
Does not generate a projected
statement of retained earnings
(0%)
1.6
Does not analyze the impact on
the statement of retained
earnings
(0%)
1.6
Report for CEO:
Projected Balance
Sheet
[ACC-620-06]
Report for CEO:
Impact on the
Balance Sheet
[ACC-620-06]
Report for CEO:
Projected Statement
of Cash Flows
[ACC-620-06]
Report for CEO:
Impact on the Cash
Flow Statement
[ACC-620-06]
Articulation of
Response
Meets “Proficient” criteria and
cites specific, relevant examples
from the projected statement
(100%)
Generates a projected balance
sheet based on the given
scenario
(100%)
Analyzes the impact on the
balance sheet based on the
given scenario
(90%)
Meets “Proficient” criteria and
cites specific, relevant examples
from the projected statement
(100%)
Generates a projected
statement of cash flows based
on the given scenario
(100%)
Analyzes the impact on the
statement of cash flows based
on the given scenario
(90%)
Submission is free of errors
related to citations, grammar,
spelling, syntax, and
organization and is presented in
a professional and easy-to-read
format
(100%)
Submission has no major errors
related to citations, grammar,
spelling, syntax, or organization
(90%)
Generates a projected balance
sheet, but does not use the
given scenario
(70%)
Analyzes the impact on the
balance sheet, but does not
base analysis on the given
scenario
(70%)
Generates a projected
statement of cash flows, but
does not use the given scenario
(70%)
Analyzes the impact on the
statement of cash flows, but
does not base analysis on the
given scenario
(70%)
Submission has major errors
related to citations, grammar,
spelling, syntax, or organization
that negatively impact
readability and articulation of
main ideas
(70%)
Does not generate a projected
balance sheet
(0%)
1.6
Does not analyze the impact on
the balance sheet
(0%)
1.6
Does not generate a projected
statement of cash flows
(0%)
1.6
Does not analyze the impact on
the statement of cash flows
(0%)
1.6
Submission has critical errors
related to citations, grammar,
spelling, syntax, or organization
that prevent understanding of
ideas
(0%)
2.4
Total
100%

Purchase answer to see full
attachment

Enterprise Architecture Justification Paper – Individual Assignment
Purpose of this Assignment
This assignment gives you the opportunity to apply your critical thinking skills and
understanding of the course concepts to explain how the enterprise architecture (EA) and/or
the EA program benefits an organization. This assignment specifically addresses the
following course outcomes:
•
•
•
describe enterprise architecture (EA), the appropriate application of EA frameworks,
and an overall ongoing EA program
analyze and examine how enterprise architecture and enterprise systems influence,
support, and enable an organization’s ability to contribute to strategic decision
making and to respond and adapt to the business environment
apply EA concepts to support business requirements and identify opportunities for
enterprise solutions
Assignment
Using the DMV case study provided, determine how an EA could be used to help the DMV
accomplish the objectives stated explicitly and implicitly in the case study. The organization
discussed in the case study has many issues with its current environment and many
changes that it wants to make. It has not established an EA program yet.
The purpose of your paper is to briefly explain what an EA program is, and then justify a
recommendation to establish an EA program for the organization. The DMV has taken on the
CSI Redesign initiative so this presents an opportunity to explore how EA can be a benefit.
You need to orient this assignment to justify recommendations on how the DMV can benefit
from implementing a more holistic (EA) solution. You can use the CSI redesign effort as a
basis on which to build, but your recommendations for EA should scale sufficiently.
You should provide at least four specific examples from the case study to show how an
EA program could be of benefit, and you should provide at least two examples of how
EA specifically benefitted another organization in solving problems similar to ones in the
case study. (NOTE: More than four examples are required to receive all possible points; see
Grading Rubric below.) Your paper will be graded on both the accuracy and the strength of
your justifications; it needs to make a strong and compelling case for establishing an EA
program for the DMV.
Your paper should be 2-3 pages in length (not counting any cover sheet or reference
pages). The use of at least two external scholarly resources (other than class materials)
is required. (NOTE: More than two external resources are required to receive all possible
points; see Grading Rubric below.) You should use scholarly journals (rather than
Wikipedia and authorless website postings). If you need assistance with determining what a
scholarly journal is, the UMUC library is a very good source of information, accessed via the
following link: http://www.umuc.edu/library/libhow/articles.cfm. Remember to correctly cite
and reference all sources using APA format.
Submit your paper in Word format via your Assignments Folder as an attached document
with your last name included in the filename.
03/15/2019
1
Grading Rubric
Use the rubric below to be sure you have covered all aspects of this assignment.
Criteria
Introduction
Explanation
of Enterprise
Architecture
Program
Justification
for EA
Program
03/15/2019
90-100%
Far Above
Standards
80-89%
Above
Standards
70-79%
Meets
Standards
60-69%
Below
Standards
< 60%
Well Below
Standards
Possible
Points
5 Points
4 Points
3.5 Points
3 Points
0-2 Points
5
A sophisticated
introduction sets
the stage for the
paper.
A well-written
introduction
sets the stage
for the paper.
The
introduction
adequately
sets the stage
for the paper.
The
introduction
does not
adequately
set the stage
for the paper.
No
introduction
included.
13-15 Points
12 Points
10-11 Points
9 Points
0-8 Points
Explanation is
brief but clear; is
complete enough
to set the stage
for the paper;
and
demonstrates a
sophisticated
understanding of
course concepts.
Explanation is
brief but clear;
is complete
enough to set
the stage for
the paper; and
demonstrates
a good
understanding
of course
concepts.
Explanation is
adequately
clear and
sufficiently
complete to
set the stage
for the paper,
and
demonstrates
an adequate
understanding
of course
concepts.
Explanation
may be only
somewhat
clear or
complete;
may or may
not
demonstrate
an adequate
understanding
of course
concepts.
Explanation is
not included
or little effort
is
demonstrated.
23-25 Points
20-22 Points
18-19 Points
0-14 Points
The justification
is clear,
compelling and
directly related
to the case
study. It
demonstrates a
sophisticated
understanding of
course concepts,
analysis, critical
thinking, and
synthesis.
The
justification is
clear, and
directly related
to the case
study. It
demonstrates
a good
understanding
of course
concepts,
analysis,
critical
thinking, and
synthesis.
Justification is
clear and
related to the
case study; it
demonstrates
adequate
understanding
of course
concepts,
analysis,
critical
thinking,
and/or
synthesis.
15-17
Points
Justification
may be
somewhat
clear, or may
be somewhat
related to the
case study; it
may not
demonstrate
adequate
understanding
of course
concepts,
analysis,
critical
thinking,
15
25
Justification is
missing or
demonstrates
little effort.
2
Criteria
90-100%
Far Above
Standards
80-89%
Above
Standards
70-79%
Meets
Standards
60-69%
Below
Standards
< 60%
Well Below
Standards
Possible
Points
0-11 Points
20
and/or
synthesis.
Benefits
18-20 Points
16-17 Points
14-15 Points
More than four
benefits of an EA
program are
identified and
clearly related
directly to the
case study,
demonstrating
sophisticated
critical thinking
and writing.
More than four
benefits of an
EA program
are identified
and related to
the case study,
demonstrating
critical thinking
and writing.
At least four
benefits of an
EA program
are identified;
and are at
least
somewhat
related to the
case study;
and
demonstrate
adequate
critical
thinking.
12-13
Points
Four or fewer
benefits of an
EA program
may be
identified;
and/or may
be only
somewhat
related to the
case study;
and/or may
not
demonstrate
adequate
critical
thinking.
9-10 Points
8 Points
7 Points
6 Points
0-5 Points
More than two
examples of
benefits of EA
from other
organizations
are identified
and are related
to the case
study;
demonstrates
analysis and
critical
thinking.
At least two
examples of
benefits of EA
from other
organizations
are presented
and are
related to the
case study;
demonstrates
adequate
analysis and
critical
thinking.
Two or fewer
examples of
benefits of EA
from other
organizations
may be
presented
and/or may
be only
somewhat
related to the
case study;
and/or may
not
demonstrate
adequate
analysis and
critical
thinking.
No examples
from other
organizations
are
presented, or
little effort
demonstrated.
4 Points
3.5 Points
3 Points
0-2 Points
Conclusion is
somewhat
No conclusion
provided, or
More than two
examples of
benefits of EA
from other
organizations are
identified and
are clearly
Examples
related to the
from Other
case study;
Organizations demonstrates
sophisticated
analysis and
critical thinking.
5 Points
Conclusion
03/15/2019
Conclusion is
convincing,
No benefits
identified or
little effort
demonstrated.
10
5
3
Criteria
90-100%
Far Above
Standards
80-89%
Above
Standards
70-79%
Meets
Standards
60-69%
Below
Standards
< 60%
Well Below
Standards
Conclusion is
effective and
relevant.
Demonstrates
analysis and
critical
thinking.
Conclusion is
provided and
is relevant.
effective
and/or
relevant.
minimal effort
demonstrated.
9-10 Points
8 Points
7 Points
6 Points
0-5 Points
More than two
scholarly sources
other than the
class resources
are incorporated
and used
effectively,
contextualized,
appropriately
researched and
supported, and
synthesized with
original
arguments.
Sources used are
credible,
relevant, and
timely. Correct
APA style is used
for citations and
references.
More than two
scholarly
sources other
than the class
resources are
incorporated
and used
effectively,
appropriately
researched and
supported, and
support
original
arguments.
Sources used
are credible,
relevant, and
timely. Correct
APA style is
used for
citations and
references.
Two scholarly
sources other
than the class
resources are
properly
incorporated
and used.
Uses APA
format for
references and
citations.
Two or fewer
sources other
than the class
resources
may be used;
may not be
scholarly
sources; may
not be
properly
incorporated
or used to
support
arguments;
may rely too
heavily on the
reporting of
external
sources,
and/or are
not effective
or
appropriate;
and/or are
not credible,
relevant, or
timely. May
not use APA
format.
No external
research is
incorporated
or reference
listed is not
cited within
text.
9-10 Points
8 Points
7 Points
6 Points
0-5 Points
Paper reflects
Paper reflects
effective
organization;
follows
instructions
Paper has
some
organization;
may have
some errors in
Paper is not
well
organized,
and/or
contains
Paper is
extremely
poorly
written, has
many
effective and
relevant.
Demonstrates
sophisticated
analysis and
critical thinking.
External
Research
Format
03/15/2019
effective
organization and
sophisticated
writing; follows
Possible
Points
10
10
4
Criteria
90-100%
Far Above
Standards
80-89%
Above
Standards
70-79%
Meets
Standards
60-69%
Below
Standards
< 60%
Well Below
Standards
instructions
provided; is
written in third
person; uses
correct structure,
grammar, and
spelling; doublespaced and
presented in a
professional
format using
Word.
provided; is
written in third
person; has
few errors in
sentence
structure,
grammar, and
spelling;
doublespaced, and
presented in a
professional
format.
sentence
structure,
grammar and
spelling. Is
double spaced
and written in
third person.
several
grammar
and/or
spelling
errors;
and/or is not
doublespaced and
written in
third person.
grammar
and/or
spelling
errors, or
does not
convey the
information.
TOTAL
Points
Possible
03/15/2019
Possible
Points
100
5
DMV Case Study
Purpose of this Assignment
(The information below is excerpted from the Virginia Department of Motor Vehicles’ RFP
154:7-061, DMV CSI Systems Redesign Project, available from under Content>Course
Resources>DMV_CSI_RFP_083107_Final_Release. Corresponding page numbers from the
RFP are given in parentheses at the end of each lettered section heading.)
A. DMV Organizational Overview (p. 2)
The Department of Motor Vehicles (DMV) is a governmental agency in the Executive Branch of
Virginia state government. Under the direction of the Secretary of Transportation, DMV
administers motor vehicle and tax related laws for the continued benefit of all citizens of the
Commonwealth of Virginia. Specifically, DMV administers motor vehicle titling and licensing
laws, driver’s licensing laws, transportation safety laws, tax laws, and other motor vehiclerelated laws and regulations as directed by the Code of Virginia and Federal laws, as amended.
DMV employs nearly 2000 full and part-time employees to meet its daily mission of providing
transportation services to customers in Virginia. These employees provide services via one
centralized administrative Headquarters located in Richmond, Virginia as well as 74 Customer
Service Centers (CSC’s) and 13 Motor Carrier Service Centers/Weigh Stations (MCSC’s)
dispersed throughout the state. In addition, some services are provided at more than 40 DMV
Select offices located throughout the state. DMV Selects are a service alternative to visiting a
full-service DMV Customer Service Center. Local governments and private entities contract with
DMV to provide secure, select DMV transactions at convenient locations.
DMV provides a multitude of services to private citizens, transportation entities, courts, law
enforcement agencies, government agencies, insurance companies, and related transportation
clients. The most commonly provided DMV services include:
?
?
?
Credentialing – This includes the provision of driver testing and licensing, vehicle
titling and registration, credentialing of commercial motor carriers, and regulatory
licensing functions such as fuel distributors, rental car companies, dealers,
commercial driver training schools, driver improvement clinics, and 3rd party
testers.
Tax processing – This includes support for the calculation, collection, accounting,
and reporting statistics for all tax filings (including IFTA, tax on fuel, and tax on
motor vehicle rentals) as well as support for an external/taxpayer audit function.
Oversight of related programs such as transportation safety and information
management
Due to the nature of DMV business processes, the type of work performed by the agency
requires substantial use of automated systems. It is imperative that the agency operate its
programs and facilities in an efficient manner, incorporating into its operation those
July 2014
1
technological developments and automated solutions that will enhance the delivery of services to
DMV’s various transportation clients.
B. The Opportunity (p. 1, pp. 2-3)
DMV has decided to undertake a systems redesign they are calling CSI:
?
?
?
?
?
?
Customer-centric
Service Oriented
State-of-the-art
Secure
Intelligent
…..CSI
The DMV CSI Systems Redesign project focuses on the fragmented processing of DMV’s core
business areas of credentialing, tax processing, and financial management. The purpose of the
CSI effort is to transform these fragmented and outdated systems into one modernized system
that is responsive to the ever-changing needs relating to internal security, homeland security,
legislative mandates, and customer relationship management.
As we move forward with this endeavor, DMV has a unique opportunity to revolutionize the
agency’s approach to fulfilling its mission, carrying out core functions, and delivering service.
DMV intends to fully integrate processing while incorporating and leveraging the full
functionality and benefits of proposed technology solutions as well as the technology already in
place.
The scope of the DMV CSI Systems Redesign project is based on utilizing a fully integrated
system to serve and manage our customers, our contractual business partners, and our
stakeholders. The scope includes, but is not limited to credentialing, tax processing, and financial
management.
The CSI Redesign consists of the following components:
?
?
?
?
?
July 2014
User interfaces for Headquarters, Weigh Station, and Customer Service Center
staff, DMV Selects, Internet, Touchtone, cyber sites, and selected business
partners (online dealers, Commissioners of the Revenue, insurance companies,
motor carrier companies, etc.)
Core business services
Infrastructure services to manage access rights, perform audit and system logging
functions, a business rules engine, a message broker to facilitate communication
between components and with external system interfaces, transaction suspense
capability, and a correspondence module.
Data stores, business intelligence to provide regular and ad hoc management
reports, audit reports and fraud alerts, and other applications, and
Interfaces to other systems, such as DMV’s Purchasing, Inventory, and Payables
System (PIPS), Department of Accounts (DOA), Treasury, Unified Carrier
2
Register (UCR) repository, Centralized Accident Processing System (CAP),
Traffic Records Electronic Data System (TREDS) which will replace CAP,
Hauling Permits, Virginia Criminal Information Network (VCIN), DMV’s
Human Resource system, etc.
C. The Current Environment (pp. 6-7)
1. Overview of Existing Customer Service Center (CSC) Environment
Each CSC has the capability to house its own hardware and software supporting the
citizens of the Commonwealth utilizing server virtualization and operating system
streaming to reduce the support costs associated with distributed systems.
The main technologies utilized are based on Ardence Desktop Edition
(www.ardence.com) to stream the Windows operating system to the desktops. VMWare
ESX server is utilized to host virtual Windows 2003 based servers.
DMV CSCs are connected to the DMV HQ via T1 speed circuits. The HQ WAN
connections are enhanced by the use of F5 WANjet appliances. DMV CSC’s also have
frame relay circuits connecting them to the Virginia Information Technologies Agency
(VITA) data center for SNA Mainframe traffic only.
All servers in each branch must support being virtual servers. This allows DMV to
centrally manage and deploy servers without having to procure or replace server
hardware as systems are introduced, upgraded, or replaced. Servers can be deployed from
the central DMV support system utilizing the existing DMV Virtual Server Farm. DMV
has a pair of HP Proliant DL360s fiber connected to an HP MSA1000 SAN for Virtual
Machines. All connections to the SAN are through the DL360s and Virtual Servers. The
current storage capacity of the MSA1000 is approx 1TB of storage. Disk space can be
provided via Windows 2003 Virtual Servers.
All workstations have the operating system streamed (OSS) via Ardence Desktop
Edition. This allows DMV to centrally manage and update one system image for all
machines at the DMV CSCs. The internal hard disk on each workstation has been
deactivated as the operating system is streamed but can be enabled if necessary. Also,
Ardence Desktop Edition provides a full Windows XP Pro Operating system, not an XP
embedded or thin client OS. This allows any device with the proper drivers installed in
the master image to work on the DMV OSS Workstations. DMV has deployed HP
dc7600 slim line PC’s for the OSS Workstations.
User authentication, authorization, file and print, and group policies are provided locally
at each CSC via Virtual Windows 2003 Servers.
Each CSC presently has its own software to support the citizens of the Commonwealth
for driver licensing and vehicle registration utilizing CSCNet (Customer Service Center
Network) written in the Software AG language Natural, in a Unix environment.
July 2014
3
2. Overview of Existing DMV HQ Computing Environment
At its Headquarters location, DMV operates a Novell v6.5 LAN.
Customer Service Center PC’s connect to the HQ LAN via the WAN. DMV PC’s operate
in either a Windows 2000 or XP Pro SP2 environment.
Novell GroupWise v7.x is used for e-mail. Netware for SAA is used for 3270 emulation
with the use of Powerterm to access CSS.
3. Overview of Existing Citizen Services System (CSS)
The CSS System is a mainframe application system running in the OS/390 environment
at VITA. DMV’s application programs are built using the Software AG products
ADABAS, Natural, and COMPLETE. CSS is DMV’s primary information system that is
used for storing information on customers, their addresses, their driver history, vehicle
registration and titling information, etc.
This system is accessed from the CSCs via a private Frame-Relay network, and from the
DMV Headquarters location via a private DS3 serial connection. CSS is also accessible
via the EAI layer described below via XML web services.
4. Overview of Current DMV Enterprise Application Infrastructure (EAI)
DMV’s current EAI is a service-based architecture utilizing a variety of techniques. The
preferred mechanism to interact to DMV’s EAI is via web services. DMV provides highavailability services to the mainframe, databases, and a variety of other DMV systems.
Presently DMV utilizes Windows based servers as Presentation, Business Logic, and
Data Access servers. DMV Servers are secured based on current industry standards
provided by the NSA, SANS Institute, etc, as well as those published by VITA. Servers
are designed with standardization across all machines. DMV utilizes both physical and
virtual servers (VMWare ESX Server) based on need and activity.
Document and image management, storage, retrieval, and workflow services are provided
by Hyland Systems OnBase application.
DMV’s present enterprise database platform consists of a high-availability Oracle 10g
RAC 2 node cluster and a SQL Server 2005 failover cluster both utilizing fibre channel
storage.
The DMV Enterprise Application Infrastructure (DMV-EAI) is designed with security
and standardization as the core set of principles required to provide maximum uptime to
applications and customers.
July 2014
4
DMV’s present development environment for enterprise applications is based on the
Microsoft .NET development platform (VB.NET and C#).
5. Overview of Other Outlets
DMV has several outlets that utilize a combination of technologies defined above. These
outlets and systems provide core services to internal and external customers of DMV.
They are highlighted below and are not all-inclusive of all outlets, yet provide the
necessary sampling of technology implementation for reference purposes:
DMV Select: DMV Select allows selected business partners to provide core DMV
services to the citizens of the Commonwealth. They utilize a smart client application to
perform vehicle related transaction processing. Select offices utilize the public Internet
over a secure channel to access the core services available on CSS. The access is
provided by the EAI listed above to interact with CSS.
MCSC (Motor Carrier Service Center): The MCSC offices utilize a variety of
applications to perform their daily activities. They have access to CSCNet as well as
several intranet applications that interact with CSS via the EAI listed above. They utilize
a combination of smart client, intranet web applications and Powerterm to access CSS via
a 3270 client.
3rd Party Systems: DMV has several 3rd Party hosted systems that support various
business functions. Examples include ACS, Digimarc, etc. These systems utilize various
technology sets and platforms that interact with the core platforms identified above.
D. CSI Redesign Objectives (pp. 8-9)
1. Providing improved access to information through single sign-on and limiting access to
data, fields and values, screens, system processes to only authorized users, improving
user authentication, segmenting and tracking access based on user roles and
responsibilities (role-based security model capabilities), and creating a new ability for
users to generate ad hoc reports.
2. Enhancing security, customer ID verification, and fraud prevention by eliminating
duplicate customer records and creating a true single customer record, tracking patterns
of suspicious activity (customer and employee), producing automated exception reports
and creating systems alerts to potential safety, security, and risk management issues, and
restricting access based on user roles and responsibilities and accommodating multiple
authentications based on segregation of duties.
3. Automating audit requirements and oversight by tracking user activity in a standard
manner and creating a single data store.
4. Consolidating disparate applications by replacing multiple systems with a single
integrated data store, integrating multiple applications through core modules (such as user
interfaces, core business services, infrastructure related services, interfaces, etc.), and
providing a financial services component, as well as a tax processing component, with
enhanced tracking and netting capabilities.
July 2014
5
5. Improving efficiencies by incorporating best practices and re-engineering all processes
within the project scope (at a detailed level as part of developing a detailed system design
during the detailed design forum).
6. Implementing a customer-centric model that effectively supports customer relationship
management.
7. Increasing alternative service channel usage by allowing most transactions to be offered
through multiple channels.
8. Migrating toward electronic credentials to provide the type of controlled access needed
for authorized entities to verify the existence of electronic credentials, including
photographic or other images as may be required.
9. Accommodating interoperability and integration with business partners by providing a
consistent method to interface with business partners and a consistent message format for
exchanging data as well as creating the ability to effectively manage business partner
contracts and billing electronically.
10. Providing an integrated financial component, including integration of the agency’s ERP
(Oracle Financials), to facilitate a complete financial view of the customer (refunds due,
additional fees due, etc.) as well as an enhanced ability to allocate revenues to appropriate
accounts.
E. Future State Business Process Model (pp. 14-18)
July 2014
6
Each of the seven process areas identified in the CSI Future State Business Process Model are
described below, including the business functions supported by each as well as the
products/services provided. Please note that these processes and business functions are not listed
in priority order.
1. Service Delivery
Service delivery supports all DMV access channels to provide a 360-degree view
of a DMV customer by collecting all relevant data. All customer (including
business partners, stakeholders, etc.) and employee contact and activity must enter
and exit through this process. Service Delivery will coordinate all support
functions of the contact activity including the ability to support a shopping cart
concept for multiple transactions, payment processing and netting, inventory
processing, and release of the final product.
July 2014
7
2. Credentialing
The credentialing process rolls the credentialing functions of driver, vehicle,
motor carrier, and regulatory licensing functions such as fuel distributors, rental
car companies, dealers, commercial driver training schools, driver improvement
clinics, and 3rd party testers into one, all inclusive process. A credential can be
issued, updated, or renewed, a privilege reinstated or taken away, and compliance
to requirements is monitored. A credential would also include the creation of
PINs, Use Agreements, and any other DMV product or service requiring formal
authorization or approval.
3. Tax Processing
Tax Processing manages the processing of tax returns and posting the tax payment
as well as taxpayer audit support functions.
4. Financial Management Services
Financial Management Services handles reconciliation and distribution of revenue
of all payments from DMV transactions as well as grant and contract
administration.
5. Inventory Management
Inventory Management tracks the consignment of controlled inventory and assets.
6. Business Intelligence
Business Intelligence will provide the ability for retrieving and reporting
information on DMV data. There will be the ability to compile data in such a
manner that will be meaningful to the end user (including decision makers at
DMV, external entities, etc.). This will include key performance indicators such
as customer wait time and cost per transaction. Once the data is presented, there
will be a decision support tool to assist DMV managers so that various
alternatives can be compared. BI will also support automated and ad hoc reports
(e.g., enabled by Use Agreements) and assist in identifying fraud through periodic
audits.
7. Administer Infrastructure
Administer Infrastructure will give DMV the necessary flexibility for business
users to be able to change their workflow and bu

Needs help with similar assignment?

We are available 24x7 to deliver the best services and assignment ready within 3-8hours? Order a custom-written, plagiarism-free paper

Get Answer Over WhatsApp Order Paper Now